FAQ

GENERAL QUESTIONS


YOUR COMPANY PROFILE


MEETING PLANNING

THE VIDEO CHAT


Further questions? Feel free to contact us via e-mail or phone.

 

ANSWERS

1. I've logged in. What do I do now?

  • Have a look at your personal meeting schedule - 'Schedule'
  • If you have a free meeting slot, you can search for potential meeting partners - 'Search'
  • And request meetings with your chosen targets - 'Book Meeting'
  • Check and update your company's listing - 'Account'

Note: you can search for a company or delegate name by typing in the first few letters in the Search box.

2. I've lost my access token link. What should I do?
Click 'Forgotten your access token link' on the scheduler homepage and follow the online instructions. The system will generate a link and send it to you. We recommend to save the link to your bookmarks.

3. I don't want to receive email alerts from this system. What can I do?

  • Open your Account and click your name at the left of the page to open your personal details edit form
  • Check the 'Disable emails' box
  • Click Save at the end of the form

Messages sent to you by other users will appear in your main Messages area, and in threads in the Message tab of your meetings.


4. The website says it does not recognise my email address. Who should I contact?
Please contact Thilo Brunk thilo.brunk@animationproductiondays.de, phone +49 157 536 100 56 .

5. Is it possible to adjust my company profile?
Yes! Click on 'Account' at the top bar and edit your company profile or attendees' information. 

6. Why do my profile details/logo/portrait not appear?

  • Pasting text from some word processing applications sometimes fails - try pasting into a simple text program first, then copying into the system
  • Only upload images with filetype .gif, .jpg or .png, maximum size 1Mb (ideally less than 50Kb)
  • After making changes, always click Save at the end of the page

7. How do I book a meeting?

  • Click 'Book meeting' next to the name of the attendee you wish to meet
  • Follow the onscreen directions, check the meeting details
  • Add a short message if required, and click Yes

An email is sent instantly to your meeting partner, requesting their confirmation. You will receive a copy of the email, and you can cancel the meeting at any time - if you click Decline, you will be given the option to type a short message to the other person.

8. I have received a meeting request via email. What do I do next?

  • Log in to the Online Meeting Platform and click on any meeting awaiting your response
  • Add a message (optional) and invite any colleagues you wish to join the meeting
  • Click 'Confirm' or 'Decline'

An e-mail is sent instantly to you and your meeting partner(s), informing them of your decision. Confirmed meetings will be automatically assigned a meeting place and added to your schedule.

9. I'm unavailable for meetings at certain times. How can I stop other delegates requesting meetings at these times?

  • Log in to the online scheduler and go to 'Schedule'
  • Click the 'Available' link on any timeslots when you do not want to have meetings. It then changes to 'Unavailable'.

10. How can I reschedule a meeting?

  • Click the meeting entry on your Home or Schedule page to open it, and select the 'Reschedule' tab in the meeting management pane
  • Click the Reschedule button within the pane, and select a new time from the available meeting slots.
  • Complete the action by clicking the blue reschedule button. You can add a message to let the meeting participants know what you are doing.

Unconfirmed meetings will remain unconfirmed. If you are the recipient of a meeting request that you or your meeting partner has rescheduled, you will still need to confirm or decline it.

11. There's a company I really want to meet, but its attendee has no more meeting times available. Is there any other meeting option?
In the APD Catalogue you'll find the e-mail addresses of all registered participants and you're welcome to send them an email and try to arrange a call outside APD 2022.